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The PeopleCap Playbook

Timely insights and actionable people strategies for leaders.

Reinforcing and Nurturing Culture During Major Disruption

My cat interrupted PeopleCap’s team meeting this morning. With children at home from school, a strong desire to do our part to keep our neighbors safe, and the great privilege of work flexibility, we’ve been working and meeting via Zoom for the last week. I expect distractions from my kids from time to time, but hadn’t calculated the feline fussing. Continue reading “Reinforcing and Nurturing Culture During Major Disruption”

Free Coaching throughout This Week

The world feels upside down.

We’re here to help!

If you need a thought partner to think through your strategies or just need to vent, we’re available.

Katie is offering FREE strategic coaching sessions for nonprofit Executive Directors

throughout this week.

Reserve a coaching session time while openings last:

Email: Katie.Spencer@peoplecap.com

PeopleCap will also be scheduling some free group coaching sessions and webinars in the coming days.

Stay tuned!

In the meantime, let us know what webinar topics would be most helpful at this time.

Leading in Uncertain Times

We are facing uncertain times, for sure. There are a lot of questions we simply don’t have answers to. There is a lot of stress.

There is also a lot to feel really good about within the nonprofit community – in fact, it’s filling my heart and making we want to scream the rest of this post from the rooftops! Continue reading “Leading in Uncertain Times”

We’re Burning Out Our Leaders

A shocking number of nonprofit professionals live in a state of overwhelm and near burnout. According to Kathleen Kelly Janus in her book Social Startup Success: How the Best Nonprofits Launch, Scale Up, and Make a Difference, 50% of nonprofit employees are on the verge of burning out, a statistic that is even higher for nonprofit leaders. Too many nonprofit EDs live in a state of exhaustion for extended periods of time. And, it’s not because they fall short on leadership skills: I believe it’s due to several factors that are unique to the nonprofit sector. Continue reading “We’re Burning Out Our Leaders”

Saying No is the Key to Having an Impact

In the nonprofit world, we struggle with saying no. We hate to think that we might (1) hurt someone’s feelings, ruffle feathers or (2) fail to do something that could improve someone’s life.  This empathy and commitment to help are what make nonprofit professionals so exceptional. It’s what allows them to work long hours for less pay. It’s what inspires them to lend their time and talents to hard work, day after day. It’s also what keeps them working harder and harder but feeling like they’re not realizing the desired result of all that effort. It’s what burns them out. Continue reading “Saying No is the Key to Having an Impact”

Grow Your Board’s Fundraising Ability

How do I get my board to raise money?

Most nonprofits expect (hope, perhaps) that their board will raise money for them or at least strongly support their fundraising efforts. And yet it’s a common frustration among nonprofit leaders that their boards are falling short of those expectations. The reality, in my experience, is that very few organizations set their board members up to be successful at raising funds. Continue reading “Grow Your Board’s Fundraising Ability”

Meg Crosby excited to partner with SSM

PeopleCap is pleased to announce that Co-Founder & Principal Meg Crosby has been asked to serve as an Operating Partner of Memphis-based SSM Partners, a growth equity investment firm focused exclusively on software, services and healthcare.  Adding Meg’s experience and expertise to the advisory council reflects the significant value SSM and its portfolio companies place on their people, leaders, and culture.

Meg is excited for PeopleCap to be an official partner of SSM, and is proud to work with both SSM and their portfolio companies. Continue reading “Meg Crosby excited to partner with SSM”

Before You Promote

There are multiple factors, completely unrelated to ability, that drive decisions to put employees in people management positions, including the desire to: attract and retain top talent; recognize and reward service; or the need for someone to manage a growing team. Often these ancillary reasons result in managers who can’t manage. Successful leadership development begins with leadership selection. Continue reading “Before You Promote”

The Dark Side of the “Family” Culture

I have worked with many companies who have described their culture first and foremost as “a family.” What they generally mean is that they greatly value the relationships that they have with their colleagues at work. Though there is nothing wrong with building strong relationships with your colleagues, I have found over the years that the “family” culture has a dark side – a lack of accountability. Continue reading “The Dark Side of the “Family” Culture”

Midsouth Nonprofit Conference

PeopleCap is proud to be a sponsor of the Midsouth Nonprofit Conference!  We look forward to seeing you on Tuesday, August 13th, for a great day of learning and networking.  This dynamic conference will be held at the University of Memphis, and will be a day-long learning experience examining the evolving role that data serves in strengthening human services work.

PeopleCap’s own Katie Spencer (and her father!) will be speaking, along with many other greats. Continue reading “Midsouth Nonprofit Conference”

Midsouth Nonprofit Conference

On August 13, 2019 at the University of Memphis, the Midsouth Nonprofit Conference will be a day-long learning experience examining the evolving role that data serves in strengthening human services work.

PeopleCap’s own Katie Spencer (and her father!) will be speaking, along with many other greats. Continue reading “Midsouth Nonprofit Conference”

100,000 Opportunities to Build or Dilute Your Culture – Lessons from Delta

By formulanone from Huntsville, United States - Delta N981EV Bombardier CRJ200 Takeoff ATL June 2015, CC BY-SA 2.0

Last year, I was asked to serve on a panel in Atlanta with senior executives of Cox Automotive, Rheem Manufacturing, and Delta to share insights on cultivating an effective culture. Cox Automotive, Rheem, and Delta were on the panel because of their vigilant commitment to maintaining a positive and productive culture for all of their employees. Collectively, they have over 100,000 employees, and their cultures are shaped every day by the actions and decisions of each of those 100,000 employees.

On my way to Atlanta, my Delta flight was delayed almost two hours. Fortunately, I was flying in the day before my panel, but most passengers were flying in for business meetings that day, and the delay was causing significant disruption to their schedules.  Tensions and frustrations were high. Continue reading “100,000 Opportunities to Build or Dilute Your Culture – Lessons from Delta”

Culture of Scarcity is Crushing the Nonprofit World

In another sector, alarm bells would be going off – talent is not keeping pace with technology and the strategic skills needed in a competitive, knowledge-based climate. Innovation is stifled, if alive at all. Spending is a bad word.

We’ve starved the nonprofit sector in the name of fiscal prudence grounded within the myth that running lean is a virtuous strategy. In the for-profit realm, we would expect overly anemic organizations to fold or completely reinvent themselves to oxygenate back to health. In the nonprofit world, we consider it a badge of honor to do more for less, chase our tails for a pittance, and live with the insecurity of our livelihoods failing to be renewed in the next grant cycle. Continue reading “Culture of Scarcity is Crushing the Nonprofit World”

#21 Culture Decision

In their first baseball tournament of the Spring, my son’s team found its way into the Championship Game. Late in the game, we had runners on first and second. We needed to move the runners around, but stealing was out of the question. Their catcher was throwing everyone out.

#21 came up to bat. He had gotten on base every at bat during the entire tournament, and this was his chance to remain perfect. The coach gave him the green light; but he didn’t swing for the fences. He laid down a beautiful bunt. Continue reading “#21 Culture Decision”