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The PeopleCap Playbook

Timely insights and actionable people strategies for leaders.

Emerging Healthy

How healthy were you going into this crisis? Just as this virus exposes underlying health issues in those it attacks, the economic fallout and forced changes in how we work (for those of us fortunate enough to continue to work) are exposing and exacerbating the issues we ignored, avoided, put-off in our organizations.

Dysfunction does not go away in a crisis although it may hide temporarily under the false cover of a team pulling together to survive. As the uncertainty and stress of this crisis linger, old haunts return: team dysfunction, communication break-downs, lack of clarity, poor management and more.

One silver lining this crisis presents, however, is that every organization has been presented an invitation to hit the reset button: Continue reading “Emerging Healthy”

Amplify Your Story and Engage More People

I recently attended an informative webinar titled “The Volunteer in the New Digital Age” hosted by Salesforce with guests Tori O’Neal and Trovon Williams from the NAACP – and while I learned more about how to galvanize a volunteer army, I walked away with valuable pointers for leveraging digital technology, as both guests stated, to “amplify” your narrative to engage new supporters, shift their behavior and keep them involved.

I’ve boiled their brilliance down into 8 tips for you. Continue reading “Amplify Your Story and Engage More People”

The Long Journey Forward

This crisis, against all of our early hopes, has proven it will last – it’s an ultra-marathon we face with an unknown duration, curves in the route we can’t see around, and surprise hurdles thrown in just when we think we might start to hit our stride. But, when I think about it, so are the missions we serve each day and the visions we set out to achieve. Continue reading “The Long Journey Forward”

Rising Out of Crisis


The nonprofit sector was struggling before COVID-19 struck a blow of unimaginable force. Executive Directors were already overwhelmed, with many questioning their ability to stay energized and continue to lead. Fundraising was a constant race with uncertain gains in a competitive and continually growing field of nonprofits. A culture of scarcity had many organizations stuck in a loop of doing more with less only to do even more with even less, and so on. Continue reading “Rising Out of Crisis”

Katie is bringing PeopleCap’s expertise to Chicago

One of our own is moving forward with a major life transition. Katie Spencer is moving to Chicago! We are tremendously sad to see her leave Memphis, but we are grateful for the technology’s capacity to support our collaborative culture and allow us to keep working together. Continue reading “Katie is bringing PeopleCap’s expertise to Chicago”

A Message from Our Friends at Volunteer Odyssey

Like each of you, our minds are on the safety and future of everyone around us. We need your help updating and evaluating volunteer information so we can connect volunteers to you. As you know, things are changing quickly – sometimes by the hour. We’re including the most up-to-date information on our COVID-19 page, which also includes additional resources.

First and foremost, our focus is health and safety for you, your volunteers, and our community. To do that, we’re asking for your help. Here’s what you need to know and here’s what we’re asking of you: Continue reading “A Message from Our Friends at Volunteer Odyssey”

A Framework for Scaling Down or Shifting Rapidly

None of us has seen a moment quite like this. Unfortunately, while some are scaling up at rocket speed to get food to those in need and provide medical care to those without insurance, far too many organizations are facing the reality of urgently scaling back or shifting resources in the hopes of surviving this crisis. Continue reading “A Framework for Scaling Down or Shifting Rapidly”

Reinforcing and Nurturing Culture During Major Disruption

My cat interrupted PeopleCap’s team meeting this morning. With children at home from school, a strong desire to do our part to keep our neighbors safe, and the great privilege of work flexibility, we’ve been working and meeting via Zoom for the last week. I expect distractions from my kids from time to time, but hadn’t calculated the feline fussing. Continue reading “Reinforcing and Nurturing Culture During Major Disruption”

Free Coaching throughout This Week

The world feels upside down.

We’re here to help!

If you need a thought partner to think through your strategies or just need to vent, we’re available.

Katie is offering FREE strategic coaching sessions for nonprofit Executive Directors

throughout this week.

Reserve a coaching session time while openings last:

Email: Katie.Spencer@peoplecap.com

PeopleCap will also be scheduling some free group coaching sessions and webinars in the coming days.

Stay tuned!

In the meantime, let us know what webinar topics would be most helpful at this time.

Leading in Uncertain Times

We are facing uncertain times, for sure. There are a lot of questions we simply don’t have answers to. There is a lot of stress.

There is also a lot to feel really good about within the nonprofit community – in fact, it’s filling my heart and making we want to scream the rest of this post from the rooftops! Continue reading “Leading in Uncertain Times”

We’re Burning Out Our Leaders

A shocking number of nonprofit professionals live in a state of overwhelm and near burnout. According to Kathleen Kelly Janus in her book Social Startup Success: How the Best Nonprofits Launch, Scale Up, and Make a Difference, 50% of nonprofit employees are on the verge of burning out, a statistic that is even higher for nonprofit leaders. Too many nonprofit EDs live in a state of exhaustion for extended periods of time. And, it’s not because they fall short on leadership skills: I believe it’s due to several factors that are unique to the nonprofit sector. Continue reading “We’re Burning Out Our Leaders”

Saying No is the Key to Having an Impact

In the nonprofit world, we struggle with saying no. We hate to think that we might (1) hurt someone’s feelings, ruffle feathers or (2) fail to do something that could improve someone’s life.  This empathy and commitment to help are what make nonprofit professionals so exceptional. It’s what allows them to work long hours for less pay. It’s what inspires them to lend their time and talents to hard work, day after day. It’s also what keeps them working harder and harder but feeling like they’re not realizing the desired result of all that effort. It’s what burns them out. Continue reading “Saying No is the Key to Having an Impact”

Grow Your Board’s Fundraising Ability

How do I get my board to raise money?

Most nonprofits expect (hope, perhaps) that their board will raise money for them or at least strongly support their fundraising efforts. And yet it’s a common frustration among nonprofit leaders that their boards are falling short of those expectations. The reality, in my experience, is that very few organizations set their board members up to be successful at raising funds. Continue reading “Grow Your Board’s Fundraising Ability”

Midsouth Nonprofit Conference

PeopleCap is proud to be a sponsor of the Midsouth Nonprofit Conference!  We look forward to seeing you on Tuesday, August 13th, for a great day of learning and networking.  This dynamic conference will be held at the University of Memphis, and will be a day-long learning experience examining the evolving role that data serves in strengthening human services work.

PeopleCap’s own Katie Spencer (and her father!) will be speaking, along with many other greats. Continue reading “Midsouth Nonprofit Conference”

Midsouth Nonprofit Conference

On August 13, 2019 at the University of Memphis, the Midsouth Nonprofit Conference will be a day-long learning experience examining the evolving role that data serves in strengthening human services work.

PeopleCap’s own Katie Spencer (and her father!) will be speaking, along with many other greats. Continue reading “Midsouth Nonprofit Conference”